Privacy Policy
Effective December 1, 2023.
This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, communications (e.g., emails, phone calls, and texts), and mobile applications (collectively, the “Service”). The terms “we”, “us”, and “Stackeo” refer to: (i) Stackeo, a California LLC with its headquarters in San Francisco, California.
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Stackeo takes your privacy seriously. The information we collect is for the sole purpose of research and insights to benefit the restaurant community. We do not share or sell your personal information.
When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. We may translate this Privacy Policy into other languages for your convenience. Nevertheless, any inconsistencies among the different versions will be resolved in favor of the English version available here.
1. INFORMATION WE COLLECT AND HOW WE USE IT
We may collect, transmit, and store information about you in connection with your use of the Service, including any information you send to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
A. Account Information: When you create a Stackeo account, we store and use the information you provide during that process, such as the first and last name you enter, email address, and any other information you may provide during the account creation process, such as business format, software currently used, etc. We may privately display the information you provide, as well as any photo or other content you submit through the account creation process, as part of your private account profile. We may also publicly display the business information you provide in your profile as part of an anonymous stack review. We also store and use any preferences you provide to personalize your user experience, including contact preferences. You can later modify some of the account information you provide through your account settings. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by flagging it to us.
B. Public Content: Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your stack review, ratings, tips, suggestions, comments, and anything you share in a Community post. You can limit the public visibility of some of these activities through your account settings.
C. Communications: When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and Stackeo to support the delivery of those features. You can manage some of your messaging preferences through your account settings, but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from Stackeo. For example, if you agree to participate in a survey, you will receive a link to that survey via email or text, based on your contact preferences. Any of our communications with you, including any phone calls, may be monitored and recorded for quality purposes.
D. Activity: We store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visits, your chat queries, and any other content you create when interacting with the Service. We may also store information that your computer or mobile device may provide to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, etc. that is made available by your browser.
E. Different Devices: You may access the Service through different devices (e.g., your mobile phone, personal computer, work computer, or other internet connected device) and different platforms (e.g., through the Stackeo desktop website or mobile website). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one Stackeo platform will typically be similarly visible and accessible through all other Stackeo platforms.
2. COOKIES
We, and our third-party service providers, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)) and similar technology (“Cookies”) in connection with your use of the Service, third party websites, and mobile applications. Cookies may contain unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have interacted with, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
The purposes for which we use Cookies in the Service include:
A. Processes: Intended to make the Service work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account.
B. Preferences: Intended to remember information about how you prefer the Service to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to send push notifications to your phone.
C. Notifications: Intended to allow or prevent notices of information or options that we think could improve your use of the Service. For example, we use a Cookie that stops us from showing you the signup notification if you have already seen it.
D. Analytics: Intended to help us understand how visitors use the Service. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.
You can also set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. For flash cookies, you may also be able to manage your privacy settings on your device.
3. THIRD PARTIES
We may share, receive or process information about you as follows:
A. Stackeo’s Service Providers: We rely on third-party service providers to support or provide services for us in connection with your use of the Service, such as website hosting, email communications, chat and search functionality, technical and customer support, tracking and reporting usage of the Service, quality assurance testing, marketing, and other functions. We share information from or about you with these third party providers so that they can perform their services or complete your requests. Stackeo shares personal information with its service providers subject to obligations consistent with this Privacy Policy, and on the condition that personal information is only used on Stackeo’s behalf and pursuant to our instructions.
B. Research: We may share limited non-identifiable, de-identified or aggregated information from or about you with third parties in connection with our own research or research studies and industry analytics sponsored by third parties. For example, we may share information about the percent of profiles that include more than one delivery provider, or information from members about features they would like to see added to technology they use.
C. Aggregate or Anonymous Information: We share user information in the aggregate with third parties, such as businesses that contract with Stackeo for research and industry analytics. For example, we might disclose the number of profiles that include a particular POS provider; or we might compare the average tech stack satisfaction rating of profiles that report they are using a back-end finance system vs. those that do not.
D. Stack reviews: We share information provided by you to the Service in the form of a member profile and stack review. The stack review is visible to other members in a non-identifiable manner and does not include personally identifiable information like your name or contact information, but it may be possible for someone to surmise which business is being referenced in the stack review based on visible information like city, restaurant format and number of locations.
E. Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
F. Links: Except as set forth herein, we do not share your personal information with the company’s you may link to from the Service, and we are not responsible for their privacy practices.
G. Interaction With Third-Party Platforms: If you link to or visit a third-party platform from any page on the Stackeo service, we may receive information about you from such third-party platforms. For example, if we provide a link to OpenTable from a Stackeo blog article about reservations platforms, and you click on that link and go to the OpenTable website, we may receive follow-up information from OpenTable about your visit. If you consent to participate in a Stackeo research initiative such as a focus group or a survey that is sponsored by a third party provider, Stackeo may share your contact information and other information you have provided to the Service with the third party, or their research subcontractors, in order to facilitate the research initiative.
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4. CONTROLLING YOUR PERSONAL DATA
Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. Please also note that the messages you send or receive using the Service are only private to the extent that both you and the recipient(s) of your messages keep them private. For example, if you send a message to another user, that user may choose to publicly post it. We may access, review, and disclose such messages in connection with investigations related to use of the Service, as well as with our efforts to improve the Service.
5. DATA RETENTION AND ACCOUNT TERMINATION
Information on how to close your account is available on your Account page. We will remove certain public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. We may also maintain residual copies of your personal information in our backup systems. Please note that businesses cannot remove their business pages, ratings, or reviews by closing their accounts. Stackeo retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law.
6. SECURITY
We use various safeguards to protect the personal information submitted to us, both during transmission and after we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. CONTACT INFORMATION
You may contact us online concerning our Privacy Policy via email, or write to us at the following address: info @ stackeo.com
8. MODIFICATIONS TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located here. If we make material changes to this Privacy Policy, we will notify you by email and/or by posting a notice on the Service prior to or on the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.
9. CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”), California residents have certain rights around Stackeo’s collection, use, and sharing of their personal information.
Stackeo does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer or receive financial incentives associated with our collection, use, or disclosure of your personal information.
10. NEVADA RESIDENTS: YOUR NEVADA PRIVACY RIGHTS
Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt-out of the sale of certain information that the website operator may collect about them. Stackeo does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.
11. VIRGINIA RESIDENTS: YOUR VIRGINIA PRIVACY RIGHTS (Effective January 1, 2023)
Under Virginia’s Consumer Data Protection Act (“CDPA”), which goes into effect January 1, 2023, Virginia residents have certain rights around Stackeo’s collection, use, and sharing of their personal data.
Stackeo does not sell your personal data and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, Stackeo does not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.
12. COLORADO RESIDENTS: YOUR COLORADO PRIVACY RIGHTS (Effective July 1, 2023)
Under Colorado’s Consumer Privacy Act (“CPA”), which goes into effect July 1, 2023, Colorado residents have certain rights around Stackeo’s collection, use, and sharing of their personal data. Stackeo does not sell your personal data and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, Stackeo does not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.
13. CONNECTICUT RESIDENTS: YOUR CONNECTICUT PRIVACY RIGHTS (Effective July 1, 2023)
Under Connecticut’s Data Privacy Act (“CTDPA”), which goes into effect July 1, 2023, Connecticut residents have certain rights around Stackeo’s collection, use, and sharing of their personal data. Stackeo does not sell your personal data and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, Stackeo does not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.